Saturday, October 13, 2018
Metrobank Credit Card: Reversal of Late Charges
I was very pissed because I overlooked my Metrobank credit card's due date. I'm always on top of this, but I guess nobody is perfect. I also have problems with receiving my statement of account. It happens to me twice na. When I called them, someone received my statement of account daw. Eh I'm just living by myself and my mailbox pa ako sa may gate. Ugh! I opted for my statement of account to be e-mailed nalang. Besides, I found out that it's okay to pay at SM Payment Center without statement of account.
Here's what I did to reverse the late charges.
1. I called them.
2. I told the costumer service representative that I want to "negotiate" (Yep, that's the term I used. Not used to this thing!) for the reversal of my late charges.
3. She told me that I should pay first and then call them again.
4. I called them the next day. They said that I should call them back 3 to 4 business days to see if my request has been approved. Well, I don't need to call them back because I already found out that the late charge has been reversed.
It doesn't hurt to call and negotiate.